Privacy Policy

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect:

• Account Information: Name, email address, username, password (encrypted)
• Profile Information: Company name, phone number, preferences
• Billing Information: Payment details processed securely through Stripe (we do not store full credit card numbers)
• Communication Data: Messages you send us via contact forms or support requests

1.2 Usage Information

We automatically collect information about how you use our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, tools used, features accessed, time spent on pages
• Performance Data: Error logs, diagnostic information, service performance metrics
• Location Data: Approximate location based on IP address

1.3 Content and Files

Depending on which tools you use:

• PDF Tools: Files you upload for processing (temporarily stored, automatically deleted)
• QR Codes: QR code content, designs, logos, and generated codes (if saved to account)
• Calibration Data: Tank specifications, calibration measurements, company logos, generated certificates
• Calculator Inputs: Generally not stored unless you save to your account (premium feature)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Provide, operate, and maintain our calculators, PDF tools, QR generators, and calibration services
• Process your transactions and manage your subscriptions
• Generate calibration charts, PDF certificates, and QR codes
• Store your projects, history, and saved calculations (premium users)

2.2 Communication

• Send you account-related notifications and updates
• Respond to your inquiries and support requests
• Send marketing communications (with your consent, opt-out available)
• Notify you about changes to our services or policies

2.3 Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and tools based on user needs
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues

2.4 Security and Compliance

• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service
• Comply with legal obligations and regulatory requirements
• Maintain audit trails for calibration compliance (premium calibration users)

3. Data Processing and Storage

3.1 File Processing

3.2 Data Storage Locations

• Primary Servers: Hosted on secure cloud infrastructure (AWS/Digital Ocean)
• Database: Encrypted databases for account and subscription data
• File Storage: Secure cloud storage (AWS S3) for saved projects and generated files
• Backups: Regular encrypted backups for data protection and recovery

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, hosting, analytics) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
• Protection of Rights: To protect our rights, property, or safety, or that of our users or the public
• With Your Consent: When you explicitly agree to share information with third parties

5. Third-Party Services

We use the following trusted third-party services:

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication, security, and basic functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how you use our services
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Note that disabling essential cookies may affect service functionality.

7. Data Security

We implement industry-standard security measures:

Note: No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Uploaded Files (Temporary): Automatically deleted within 1-2 hours after processing
• Saved Projects: Retained as long as you maintain your account (can be deleted anytime)
• Calibration Records: Retained for compliance purposes (typically 7 years for industry standards)
• Transaction Records: Retained for accounting and tax compliance (typically 7 years)
• Analytics Data: Anonymized and retained for service improvement

9. Your Privacy Rights

Depending on your location, you may have the following rights:

To exercise these rights, please contact us using the information provided in the Contact section.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal data from children without parental consent, we will take steps to remove that information from our servers.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ. By using our services, you consent to the transfer of your information to Nigeria and other countries where we operate.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, regardless of where it is processed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last updated" date at the top of this policy
• We will notify you via email if changes are material
• We may display a notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: